Innovation in the public and service sectors

Innovation is the buzzword of the late naughties, but what does it mean?

“Innovation is the act of introducing something new“

Often we focus on the act of creating, indeed many training and development programmes look to developing creativity in order to create innovative cultures. Is this right?

Innovation can mean two very different things, I suspect that often we confuse the two. many organizations take innovation to be something to do with product and R&D or technology. This is indeed a very specialist area, however it is not for the technology people to hijack a valuable culture and change methodology and approach. In the service sector, in public sector and the NHS we need to look at the culture (how we do things) and the behaviours to deliver added value. This piece looks at innovation as a strategy everyone in an organisation can use to increase productivity, morale and the business as a whole.

You only need to look around. Look at  - peoples houses, their gardens, their cars, their sense of fashion – creativity is everywhere. Unfortunately the culture of many work places encourages people to leave their creative brains at the door when they come to work every day. We need to focus not of the act of creation, but the ability to allow people to be creative. To do something with the ideas.  This is about culture.

In western society we seem to treat risk as bad. Indeed even the dictionary defines it as: